Contact Rojoli Services for Service and Support

Looking for computer support? Running into an issue? Looking to talk to an IT expert about the best way to use your technology to get work done? No matter what you need, Rojoli Services is here to help. Keep in mind, if you are experiencing an issue and want to submit a support ticket, please be detailed when describing what you were doing so we can recreate the issue and solve it for you as quickly as possible!

Submit a Ticket

Create and manage tickets via our Support Portal.

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Contact by Phone

Speak to a support team member on the phone now!

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Ticket by Email

Send an email to the Help Desk to create a ticket.

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Remote Session

Start a remote session with a Rojoli Services technician*

*Note: Rojoli Services will have to first provide you with a code to connect to the remote session

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Please note our standard support hours are 8:30am to 5:30pm ET Monday through Friday (except Holidays). If you require assistance outside of our standard support hours for Severity 1 (system down) issues,  please use one of the following support options for fastest service. Non-Severity 1 issues will be handled the next business day.​

AFTER HOURS SEVERITY 1 SUPPORT OPTIONS:​

Server Hosting:

​Submit support request and indicate “Critical”.

Desktop and Device:

​Submit support request and indicate “Critical”.

Office 365 (Provided By Synnex)​:

Phone Support:  844-834-6121​

Email Support: ​cspsupportus@synnex.com

Note: Please specify Rojoli Services, Inc. is your partner along with the contact information for your Office 365 Global or Service Administrator.​

AvePoint (Provided by AvePoint)​:

Phone Support: 800.661.6588 (option 2)​

Email Support:  ​support@avepoint.com

Note: You can also open a support incident directly from your AvePoint portal. ​

ServicePoint365:​

​Submit support request and indicate “Critical”.